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Our UrbanInsight and UrbanAlert solutions provide a service critical to the success of our customers.
How do we guarantee our solutions' success?
We use UrbanInsight and UrbanAlert in our own business every day. This insight and perspective help us with improvements to ensure system resilience and robustness.
With UrbanAlert monitoring 365 days a year x 24 hours a day, [ui!] and client administrators are alerted and can rapidly remediate any issues.
Customers log service support tickets using the [ui!] Service Support Portal, an online cloud-based customer engagement platform.
The Service Support Portal provides full transparency on the status of support requests and enables direct communication between our Service Support Team and our customers, facilitating quick issue resolutions.